Refund policy

Our 30-day returns policy gives you 30 days after receiving an item to request a return.

To be eligible, the item must be in the same condition in which you received it: unopened, unused and undamaged, with all original seals and tags, and in its original packaging. You will also need the receipt or proof of purchase.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

Damage and problems

Please inspect your order carefully upon receipt and contact us immediately if there are defects, damage or shipping errors, such as an incorrect or missing item. This allows us to assess the problem and offer a prompt and effective solution.

Exceptions / Non-returnable items

For hygiene, health and safety reasons, the following cannot be returned:

• Cosmetic and dermocosmetic products that have been opened, used or are missing their original seal;
• Perishable goods or goods with a limited shelf life, such as supplements or products requiring specific storage;
• Personalised or made-to-measure items;
• Gift cards or promotional items.

We also do not accept returns of hazardous materials, flammable liquids or pressurised gases.

If you have questions about a specific item, contact info@phytohealmedtech.com before proceeding.

Exchanges

The quickest way to receive the correct product or a different variant is to place a new order after the previous return has been accepted and refunded.

EU cooling-off period – 14 days

If your order was shipped within the European Union, you have the right to cancel or return the order within 14 days of delivery, for any reason, without having to provide justification. The item must be intact, unopened and in its original packaging. Proof of purchase is also required.

Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved or refused. If approved, the refund will be issued within 10 working days to the same payment method used for the purchase.

The time it takes for the refund to appear may vary depending on your bank or card network.

Contact

For information about returns or to start a request: info@phytohealmedtech.com.