Privacy policy

Last updated: 4 November 2025

PhytoHeal MedTech operates this store and website, including its information, content, features, tools, products and services, to provide you, the customer, with a secure and transparent shopping experience (the ‘Services’). PhytoHeal MedTech is supported by Shopify, which enables us to offer these Services efficiently and in accordance with international security standards.

This Privacy Policy describes how we collect, use and protect your personal data when you visit, purchase from or interact with our Services, or communicate with us. If our Terms and Conditions of Service conflict with this Policy, this Policy takes precedence regarding the collection, processing and disclosure of personal data.

Please read this Policy carefully. By accessing or using our Services, you confirm that you have read, understood and accepted the ways in which your personal data is collected and used as described below.

1. Personal data we collect or process

‘Personal data’ means any information that identifies or could reasonably identify you as an individual. It does not include anonymised or aggregated data that does not allow direct identification.

We may collect the following categories of data:

• Contact details: first and last name, billing and shipping addresses, telephone number and email address.
• Payment details: credit or debit card numbers, payment information, transaction details and payment confirmations.
• Account details: username, password, preferences and settings.
• Browsing and interaction data: products viewed, added to the cart or purchased, order history and returns.
• Communications: messages sent to our customer service or through contact forms.
• Device technical data: IP address, browser type, network, operating system and unique identifiers.
• Usage information: how and how often you interact with the Services, browsing times and links clicked.

2. Sources of personal data

We collect personal data from:

• You directly, when you create an account, place an order, communicate with us or complete online forms.
• Automatic collection, through cookies or similar technologies while you browse the site.
• Service providers, such as Shopify, payment systems, logistics or email marketing providers.
• Authorised partners and third parties, such as analytics or advertising providers.

3. How we use your personal data

We use personal data for the following purposes:

• Providing and improving the Services: processing orders, shipping, returns, payments, notifications and account preferences.
• Personalised experience: remembering your preferences, suggesting related products and improving navigation.
• Marketing and communications: sending offers, updates, promotional emails or personalised advertisements with your consent.
• Security and fraud prevention: protecting account data and detecting suspicious or unauthorised activity.
• Customer support: handling enquiries, complaints and after-sales support.
• Legal compliance: complying with regulatory and tax obligations or responding to requests from competent authorities.

4. How we disclose personal data

We may share your data with:

• Shopify, which operates the platform and payments.
• Service providers for logistics, IT, email marketing, data analytics and customer service.
• Business and advertising partners for marketing or remarketing campaigns based on your purchasing behaviour.
• Legal authorities, where required by law or necessary to protect our rights.
• PhytoHeal affiliates or group companies, if involved in providing the Services.

All third parties are bound by confidentiality agreements and comply with applicable regulations.

5. Relationship with Shopify

PhytoHeal Services are supported by Shopify Inc., which collects and processes some of your personal data to provide and improve the Services. This may involve international data transfers, for example to Canada or the United States. Shopify acts as an independent data controller for certain functions, such as analytics and security. For more information, consult Shopify's Privacy Policy.

6. Cookies and similar technologies

We use technical, functional and marketing cookies to improve your experience. You can manage your cookie preferences through your browser settings or the consent banner.

7. Data protection and retention

We adopt appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no system is completely secure; please keep your credentials confidential.

We retain personal data only for as long as necessary to provide the Services, comply with legal obligations or handle any complaints.

8. Your rights

Depending on where you live, you may exercise the following rights:

• Access to personal data;
• Rectification or updating;
• Erasure (‘right to be forgotten’);
• Data portability;
• Restriction of or objection to processing;
• Withdrawal of marketing consent.

To exercise these rights, contact privacy@phytohealmedtech.com.

9. International transfers

Your data may also be transferred and processed outside the European Union. In these cases, PhytoHeal ensures appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

10. Children's data

Our Services are not intended for children under 16 and we do not intentionally collect their personal data. If you believe a child has provided us with personal information, contact us to request its immediate deletion.

11. Changes to this Policy

We will periodically update this Policy to reflect legal, operational or technological changes. The updated version will always be available at phytohealmedtech.com with its last updated date.

12. Contact

For questions or requests about the management of your personal data, contact privacy@phytohealmedtech.com.